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Returns & Exchanges Policy

Returns/Exchanges Policy

We're bummed things didn't work out for you, but here's the good news: All full priced merchandise can be returned within 14 days of delivery. However, all sale items are final sale. 

 

Here’s the fine print: to be eligible for a return, merchandise must be in original packaging, and in the same condition as received. Meaning item must be unworn and unwashed and must have tags attached.

 

How to return: Place item back in packaging or a new one if the package you received is now damaged and check off items and list reason why on the packing slip. Once the return item has been received we will issue you a refund to the original payment method for the item cost (minus the shipping cost if there is any) within 10 business days. 

 

We are sorry to inform we do not provide return labels and it is the customers obligation to pay shipping costs for all returns.

 

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

 

To return your item, please mail your item to:                                                        

Mars and Stars LA Returns 

1859 Benecia Ave

Los Angeles, CA 90025

 

Received a faulty item? We're sorry to hear that, please contact us via email info@marsandstarsla.com with further details of the issue within 14 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.

 

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